Have a problem with the app?
Found a bug? Or want to report an issue?
Before contacting us, check that you can’t solve your issue through one of our Frequently Asked Questions. When using the form to contact our support team, Let us know what device you’re using, the operating system and an approximate date and time the error occurred. Please keep an eye on your spam folder for replies.
Check you’re connected to the internet, either Wi-Fi or a mobile network. Make sure you have the latest update installed on your device. Close the app completely and re-open it (or restart your device).
Make sure you have the latest update installed on your device, then log out and back in again this usually resolves the issue. If not, close the app completely and re-open it (or restart your device).
Log out of the app and back in again. To log out click on the hamburger icon in the top left hand corner. Log out is available at the bottom of the menu.
Double check that your app has access to your camera and location in your settings.
Information to redeem each award is included on the award’s unlocked page. In many cases you will need to show the screen to the offer provider to redeem the offer. Some offers can only be redeemed once and the offer provider will input a redemption code when you use the offer.
If you have registered an account on your old phone, you can login in via the app on your new phone. This will reload your previous progress on the trail. It will only reinstate progress since the last time the app synched with our central server so please ensure that before logging out of the app you are connected to Wi-Fi. This will allow the app to update our server records fully.
This is probably because the app hasn’t had a chance to synchronise with our central server. To avoid this, please ensure that before logging out of the app you are connected to Wi-Fi. This will allow the app to update our server records fully.
Please note that you can only be logged into the app on one device at any one time.
So if you’re switching between phones, please make sure you have logged out of the app on one device before switching to the other. To do this, click Info and then the Logout button on the Info page. Remember to re-log in when you return to the device.
Photos taken via the app will be stored in your phone’s gallery or camera roll. The location where photos are stored may vary on some Android phones and may be accessible through ‘My Files’ instead of the gallery.